TROUBLESHOOTING A SKIPPING OR LAGGING VIDEO

Here's a list of solutions for various devices that should help fix playback issues.

Any device:

• Make sure you have a fast and stable internet connection. The following table shows the minimum speeds required for each playback quality: 
  

  Quality	Required Minimum Bandwidth
  240p	500 kbps
  360p	1 Mbps
  720p	3 Mbps
  1080p	7 Mbps
  2K	12 Mbps
  4K & up	22 Mbps

Computer

• Try refreshing your browser, or switching to a modern browser like Google Chrome, Firefox or Safari. 
• Restart your wireless router or modem.
• If you continue to have issues playing on your device, please file a ticket at this page, being as descriptive as possible.

iOS (iPhone & iPad):

• Logout of the app and log back in.
• Totally close and restart the app like this: https://support.apple.com/en-us/HT201330
• Close the app, and turn off the Wifi on your device. Turn Wifi back on and open the app.
• Restart your iOS device and open the app.
• Uninstall and reinstall the app.

If you are having trouble within the web browser of the device, try these things:

• Totally close and restart the browser app like this: https://support.apple.com/en-us/HT201330
• Restart your iOS device.

Android:

• Make sure you have a fast and stable internet connection with a download speed of at least 500kbps.
• Restart the Android device.
• Reboot your internet modem and/or wireless router.
• Log out of the app, and log back in.
• Uninstall and reinstall the app.

Apple TV:

• Make sure you have a fast and stable internet connection with a download speed of at least 500kbps.
• Restart the Apple TV device.
• Reboot your internet modem and/or wireless router.
• Uninstall and reinstall the app.

Roku:

• Make sure you have a fast and stable internet connection with a download speed of at least 500kbps.
• Restart the Roku device.
• Reboot your internet modem and/or wireless router.
• Uninstall the TBN channel from your Roku and reinstall it.

Chromecast: 

• Make sure your device and Chromecast are on the same wifi network.
• Make sure you have a fast and stable internet connection with a download speed of at least 500kbps.
• Unplug Chromecast and plug back in.
• Restart your wireless router or modem.